Users are spending more and more time out of their offices, and they use their telephones to organize work. Their work is greatly assisted by being able to call an expert who is available and can help, having a way to manage the large number of incoming calls – call filtering, private number management or call forwarding – as well as by being able to arrange special conversations quickly and at any location, such as conference calls. They can use the built-in phone in their cars combined with their mobile devices.
Controlling of corporate costs is greatly facilitated by the combination of various rates. Employees should have a low rate for calling another company employee, they should have private accounts and a special rate for calls initiated from their homes. They are notified if the predetermined limits are exceeded.
Network services are evidently becoming more and more popular outside working hours as well. A location-based service such as call forwarding can assist the user in finding the nearest shop or restaurant, or an emergency call transmitting background information can make the arrival of proper medical assistance possible.
Certain areas have special requirements, like logistics companies, which need intelligent GSM/GPS-based vehicle tracking solutions for determining locations.

Another current challenge for telecom providers is the increasing demand for customized solutions. It can happen that only a niche market is interested in certain services, sometimes only one or two customers. In order to remain cost-effective, a large number of new customers were needed for the creation of new services when traditional technologies were used. The solution is to create convergent solutions, encompassing the areas of telecommunication, namely landline, mobile and internet. Unified communications enable the integration of landline-based office and home and mobile communication solutions so they complement each other. Service providers have created some solutions for unified communications, and more are in development. Usually isolated applications are developed which are installed in different locations, making their operation and development of new ones harder. A unified SIP-based platform and a possibility to purchase the major services in a completed form can greatly assist the creation, management and operation of new solution.

Tasks:

• Implementing IN-platform
• Establishing a connection to existing network layer
• Customizing service compilation function and delivering methodology.
• Implementing user-ready services.
• Fitting a service display layer to existing applications.
• Customizing a monitoring and notification tool, creating processes.