The following roles can be identified for SOA infrastructures:

Coordinator
The coordinator is the member of a central organizational unit that coordinates the life cycle of business and end-to-end processes and services, governs and oversees the development process and is responsible for ensuring the appropriate quality.

IT Architects
IT architects are responsible for ensuring the architectural integrity of the infrastructure, namely they make sure that the created end-to-end processes and applications are developed in the appropriate architecture and in accordance with the appropriate development and testing methodology. They are also tasked with elaborating the technical rules to be adhered to and with creating the framework systems.

System Organizers
System organizers receive and analyze any arising business requirements, explore them in more details and prepare the feasibility study, where they consider the cost-return ratio, the expected benefits, the priorities, the urgency and the resource requirements. System organizers also prepare the requirement specification and the logical system design.

Process Developers
Process developers perform the implementation of business processes by deploying the services  offered by SOA Bus, mainly in the BPM tool provided by the infrastructure.

Desktop Developers
Desktop developers model and implement the user platform primarily in the unified portal infrastructure.

Application Developers
Application developers develop the physical system design on the basis of the logical system design, as well as perform the implementation of services that satisfy both technological and business requirements.

Operators
Their roles within the SOA infrastructure are different from the conventional roles in many respects. Business stakeholders who seek support from operators will no longer ask for help with the systems, but with the processes. The ability to identify erroneous services will become a more important issue, the significance of availability of integration technologies will increase. Some of the operators are in charge of the application operation, while others are in charge of the infrastructure operation.

Alerant!s experts provide help for formulating the appropriate organizational operational strategy, for the detailed elaboration of processes and methodologies.