Magyar Telekom decided in 2006 to integrate its business branches T-Mobile and T-Com in order to create a standardized environment for its informational systems, as well. The most important aspect by building the new infrastructure was to create the process-based business operation. Faster and more precise client service and decrease in the time period of business needs procedure was expected from this new infrastructure.

The business processes of the two companies had to be integrated after the merger of T-Mobile Hungary and Hungarian Telecom. The aim was to develop a transparent and flexible infrastructure, which is easily manageable and provides a basis for further developments, as the company wishes to develop discount tariff bundled, convergent fixed and mobile solutions.

The Hungarian subsidiary of Erste Bank bought Postabank in 2004, thus the integration of the existing technological equipment of the two banks become necessary, because earlier Postabank used a separate account management, cash management and credit management application. Besides this, Erste Bank wished to replace its outdated technological infrastructure. Forms were used as a user interface in 150 branches, moreover, the tellers had to use two different branch applications. Further aim was to integrate their call centre into the back-office to provide the users with a real time multichannel service.