The business processes of the two companies had to be integrated after the merger of T-Mobile Hungary and Hungarian Telecom. The aim was to develop a transparent and flexible infrastructure, which is easily manageable and provides a basis for further developments, as the company wishes to develop discount tariff bundled, convergent fixed and mobile solutions.

The Hungarian Telekom linked together the supply of T-Com, T-Online and T-Kábel branches and made it available for its customers under the brand name of T-Home. The integrated services facilitated to reach and manage the client information on a unified way which eased up not only the work of customer service. The Hungarian Telekom perceiving the requirements of the market made  the details of orders and services of its customers available. With the help of the application which supports the online shopping the individual customers and small-, and medium-sized companies can gather information about their orders and subscriptions or being able to modify them on the screen of  My T-Home attached to T-Home portal.

T-Kábel Hungary is the second biggest cable television supplier in the domestic market it offers nationwide analogue, satellite and digital cable television services. They sell their offerings in three bigger and in several smaller packages which means a huge workload for the personal customer services and for the call center both. It was necessary to carry on an online platform which helps customers to know more about their ordered services, new options and can modify their existing subscriptions.

T-Com and T-Online started the PoP discount program on 4th October 2004. The role of the point collecting system needed for the discount program ranged from registration to the support of more complicated discount transactions.

The two-thirds of T-Mobile customers use pre-paid cards, thus it became important to extend the gold card point collecting system to the Domino customers, and in line with that promote new innovations concerning the post-paid customers. Keeping the account management system of both clientele – Jazz and Domino – a new architecture was needed that can handle uniformly the point collecting and point exchange of pre- and post-paid customers, and the full administration of these processes. The pre-paid cards set up challenge because all processes must be performed online, simultaneously with the call.