By using BEA WebLogic Mobility Server, even in case of comprehensive portal infrastructures, data and applications can be consolidated, thus providing customers, partners and employees a unified access to business content from their desktop or mobile computers – explains Gábor Darmai    , Distribution Director of Alerant BEA. In order to enhance efficiency, these services are available to their mobile devices without any restriction time, location or device.

Real-time flight bookings
Enterprises may use mobile services in several, basically important areas, such as orders, customer support as well as for facilitating easier work for sales force and senior personnel.
Those enterprises, which have already joined e-commerce and made their products and services available through their portals, are putting an increasingly greater emphasis on making this service available on mobile devices, too. Thus the customer is no longer dependant on his computer, but he can request information or make a purchase the same minute the need arises. – An airline company for instance may facilitate mobile orders or flight bookings in real time – says Gábor Darmai    .

Service support
Another important area is product or service support. Enterprises have invested heavily in reinforcing their online support infrastructure thus reducing operating costs and improving customer satisfaction. However, the majority of customers normally also need real-time access to information on received support services. By using BEA WebLogic Mobility Server self-service portals can be created, where customers can manage their service requests, check status or perform other, similar transactions through the mobile channels. The mobile solutions also offer several additional special functions. For instance BEA WebLogic Mobility Server-based mobile solutions enable the customization of services. – The service or its content may depend on whether the customer is a stakeholder in transport, banking, logistics-transportation or public administration. –the director explains.
The other wide range of enterprise mobile services supports the employees' work. Corporate intranets, employee self-service portals and "dashboards" have become the employees’ central point of access to critical business applications and crucial business information. However, Gábor Darmai     believes that fast-reacting, competitive companies also need their mobile workstations in order to have real-time access to appropriate business data when and where decisions need to be made and through the device that is available to them at that point of time.
With the assistance of BEA WebLogic Mobility Server comprehensive mobile solutions can be created for the support of these areas, with a service-and content display that can be optimized for the given devices. The mobile content is created by the Java-based transformation engine and optimized for end-used devices. For this it uses the continually and automatically updated profile database that describes the capabilities of target devices.
- The application offers a platform to be used for both Web and mobile application. It integrates the development and installation of multi-channel applications – similar to customer and employee self-service systems – into a common framework. It creates an environment, where it closely cooperates with additional devices. – Gábor Darmai     finishes his comments.


BEA WebLogic Service Delivery Platform
BEA Systems has developed BEA Mobile Service Delivery Platform, a platform for the creation and operation of comprehensive telecommunications solutions, with which BEA WebLogic Mobility Server can be also closely integrated. Voice-, image-and text-based communication services can be created with the devices, such as telephone calls, video conferences, text messaging and MMS forwarding. In addition, access to business information can be provided thus facilitating mobile e-mailing and access to company applications. By using the platform mobile media content – music, games, movies or video-clip trailers – also become accessible.

The platform creates a unified network infrastructure, which offers access to all network types – mobile, fixed line telephone, data (ISDN), Internet (IP) and cable television networks. On the next level - built on the network layer – a set of tools is available, with which real-time, customized multimedia and data services can be created and installed in an extremely fast and easy way. BEA WebLogic Network Gatekeeper provides existing interfaces to network devices and BEA WebLogic Integration integrates the already existing systems and applications at companies, in order to create comprehensive services built on them. BEA’s integrated J2EE-SIP-IMS application server, BEA WebLogic SÍP Server ensures a reliable architecture for the operation of these. Based on this secure foundation and by using BEA WebLogic Workshop developer tool and server-side framework system, we can create our services. With BEA’s portal framework system, BEA WebLogic Portal we can create and manage portal platforms on a simple graphic platform, through which our finished services are accessible to the users. BEA WebLogic Mobility Server then makes the services and business contents displayable on several channels, like PDA or mobile phones. By using BEA products, IT experts of enterprises do not need to deal with the complex network layer, but can concentrate on the best possible implementation and mapping of business requirements. They can manage the entire life cycle of services from their creation, installation and record keeping until their termination.

IT experts and customers receive three transparent platforms, the user, the operator and the BEA WebLogic Mobility Server portal platform. The services can be requested and deployed through the multi-channel user portal. On the operator portal experts can create and re-use services of different types and with different authorizations. Display and management of content is supported by simple input and authorization process and also by the option of several displays. In addition, operators can manage here the already finalized services, can supervise their deployment according to target-and authorization groups and can also collate numerous feedbacks concerning their usage.
The benefit of BEA Mobile Service Delivery Platform is that it is of modular structure so enterprises buy only those elements, with which the special telecommunications services required by them can be created. For instance an enterprise may connect its VOIP network with its employee, collaboration portal so click-to-dial or even conference calls can be initiated from them. Every tool of the platform conforms to industry standards and offers complete network, protocol and platform independence.