Full process support
The core aspect of e-business is the reliable storage and retrieval of various contents. Besides, the management of related workflow is extremely important, and it is a crucial aspect that the business supporting system covers the procedures from the outset till the end, from the preparation of the documents till the mass production of forms.



Content management
E-business is not restricted to the management of electronically prepared or scanned documents. A full solution provides opportunities for the appropriate management of any kind of electronic content, therefore the record of a telephone call with the client or the photo documentation of an insurance claim may be part of the customer “folder” such as the scanned version of a land registry deed for mortgage claims or a digital fingerprint and signature.

Intgeration
The approach of the Alerant document and content managing system combines the advantages of the custom developed systems with that of the ready-made products.

Centralised and distributed solutions
Both the centralised and the distributed systems have features that may be necessary in case of an organisation with multiple sites and offices. Each solutions delivered by Alerant to be centralised or distributed to the degree best suited to the needs of the given organization. This way it can be ensured that the architectural elements needed for the given functions are as close to each other as possible, provide a secure and easily accessible background, and at the same time it can be also achieved that if required, all the information needed is immediately accessible within the organization, regardless of its geographical position. The content management tasks within the organization as well as the communication with the clients via internet may be managed in a single solution

Savings at various levels
Electronic content management reduces the burdens on administrators, the availability of the necessary documents significantly enhance the efficiency of the workflow, and this way more clients can be served and the service quality can be improved at the same time without extending the already existing resources. Paper-based document management – the multiple copying, shipping and storing of documents – involves significant expense that can be reduced or completely removed by electronic content management. Incoming documents can be archived immediately after digitization while internal documentation can entirely be put on an electronic basis.