A process-supporting infrastructure is the answer to these challenges, which is implemented on uniform and standard technological bases, and all automated and manual activities required for business processes are integrated as determined by predefined but flexibly adaptable process logic.

It is recommended to establish a transparent decision service for solving the Business Rule Management tasks, where business rules are formalized and collected, organized and managed in a central repository. This solution is an integral part of the Service Oriented Architectures (SOA) as well.

For the modern document management is necessary to create a central document management solution, which can be seamlessly aligned and integrated to the existing systems of the organization, and provides for the creation of uniform document management processes. It is important that the solution forms a basis for implementing modern technologies as well.

The integrated CRM is the implementation of a central, technologically flexible CRM-solution which provides adequate data for all concerned parties.