Full process support
The core aspect of e-business is the reliable storage and retrieval of various contents. Besides, the management of related workflow is extremely important, and it is a crucial aspect that the business supporting system covers the procedures from the outset till the end, from the preparation of the documents till the mass production of forms.
The EMC Documentum based Alerant systems aim at the data input by supporting mass scanning and automatic storage (Captiva), and the field of customer communication by its personalized mass printing solutions (Document Sciences). With the available tools it is possible to support the existing procedures, but the best results may be achieved if the introduction of e-business goes hand in hand with the reorganization of business procedures.

Content management
E-business is not restricted to the management of electronically prepared or scanned documents. A full solution provides opportunities for the appropriate management of any kind of electronic content, therefore the record of a telephone call with the client or the photo documentation of an insurance claim may be part of the customer “folder” such as the scanned version of a land registry deed for mortgage claims or a digital fingerprint and signature. The content management system of EMC Documentum offers suitable components for managing any kind of electronic content.

General tools, specific solutions
The approach of the Alerant document and content managing system combines the advantages of the custom developed systems with that of the ready-made products. We build and integrate the most effective solution in the given environment by using the industry, platform, application-area dependent and general purpose tools of EMC Documentum. This way we offer solutions in a platform-independent way for the finanical  sector, public administration, servicing companies and industries alike.
It is important that the EMC Documentum based sollutions  delivered by Alerant manage not only the single, given problem, but are also capable of the long-term and widespread support of business procedures due to their architecture based on the Service-Oriented Architecture (SOA) and the Enterprise Service Bus (ESB) technology.

Centralised and distributed solutions
Both the centralised and the distributed systems have features that may be necessary in case of an organisation with multiple sites and offices. The EMC Documentum tools enable each component and function delivered by Alerant to be centralised or distributed to the degree best suited to the needs of the given organization. This way it can be ensured that the architectural elements needed for the given functions are as close to each other as possible, provide a secure and easily accessible background, and at the same time it can be also achieved that if required, all the information needed is immediately accessible within the organization, regardless of its geographical position. The content management tasks within the organization as well as the communication with the clients via internet may be managed in a single solution

Savings at various levels
Electronic content management reduces the burdens on administrators, the availability of the necessary documents significantly enhance the efficiency of the workflow, and this way more clients can be served and the service quality can be improved at the same time without extending the already existing resources

Paper-based document management – the multiple copying, shipping and storing of documents – involves significant expense that can be reduced or completely removed by electronic content management. Incoming documents can be archived immediately after digitization while internal documentation can entirely be put on an electronic basis.
Alerant offers overall support in relation with projects aiming at developing e-business solutions. Our experts assist in surveying, redesigning the existing procedures of the companies and also give advice on developing the most suitable information technology infrastructure. In case of solutions based on EMC Documentum, our experts undertake their implementation, configuration to the environment as well as application development tasks related to the introduction.