The convergence of telecommunication and information technology systems places their basic activities on new foundations. The increase in the number of services provided to customers also represents a significant challenge. Today customers increasingly require services that can be managed by themselves or maybe customized by them. In addition to customer services, the partners and co-workers also need new and ever new services in order to ensure a more efficient collaboration and work performance. Multi-channel customer-and co-worker solutions are needed by which the necessary applications and services are available and conveniently customizable. With the introduction of large-bulk services and applications the ability to easily create and manage them and the availability of a uniform content and authorization management became a primary issue. Complex systems require reliable and flexible basic infrastructures.

Relying on its several-year experiences, Alerant provides comprehensive solutions and tools that range from the elaboration of individual tasks to the creation of complex systems. In addition to offering the right tools, Alerant gives assistance with software development, project management and consulting activities for the creation of applications and infrastructures and also provides support during the course of operation. It offers complex solutions in individual, special areas, too.