The elements of our service package are hierarchically structured, so that higher-level elements will generally include all the services provided by lower-level packages.

Today’s application-based IT systems play an increasingly important role in enterprise operation, however, due to their complexity, their operation is becoming more and more complicated and providing the necessary level of availability is ever more cumbersome.

The Mission Critical Support Continuum is a support suite composed of prevention, diagnosis and in critical cases professional management.

The purpose of the Mission Critical Support service package is to ensure high availability and adequate performance in Oracle middleware applications and their supporting IT infrastructures.

This service includes the full range of the elements of the First-line Support. As additional services, it incorporates 4 full working days a month of on-site support and 8am-5pm on-call development and operation support.

Alerant Inc. provides first-line support for Oracle middleware products.

In the framework of our Standby Service, we offer our Clients the continuous, 24/7 operation and development support of Oracle middleware products.